Common Questions Q: What is the difference
between 1-800-RECONEX and my local telephone company?
A: 1-800-RECONEX provides the same service as
the local telephone company except it is a “Pay-
as-you-go” service. You pay for the service
up front, as you need it. Typically our
customers choose 1-800-RECONEX because the want
to bypass the credit checks, deposit requirements
and paper work required to obtain phone service
with other phone companies.
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Q: Can I call long distance?
A: Yes you can. All RECONEX customers get
60 minutes of FREE long distance calling every
month! If you need more, there are other
plans available with 300 and 1000 minutes of anywhere
long distance. If you are unsure of the
amount of long distance you need, you may use
a prepaid long distance calling card, or dial
1-888 RECONEX to place a collect call.
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Q: Do you accept checks?
A: Yes, we will be happy to take your check right
over the phone. We also accept credit cards,
debit cards, Western Union, MoneyGram and money
orders.
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Q: Will the local telephone company
refer people calling my old telephone number to
my new RECONEX number?
A: Unfortunately, our company is not able to provide
this service.
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Q: Why does another person's
name come up on my neighbors Caller ID?
A: Sometimes it does take a few extra days to
complete your order in that part of the system.
If you are still experiencing this next week (after
5 days) please call us back, and we can check
on that for you.
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Q: What do you mean they can't
locate my home address? I've lived here for 20
years.
A: Our order department is processing the order
through a central office of your local carrier
to locate the line that services your address
to install. Most often, these central offices
are not located in your direct area, and many
times your service address is different from that
of your physical address.
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Q: Can I use this line to access
the Internet?
A: Yes, as long as the telephone numbers your
computer is dialing is either a local or a toll
free number and you use the Internet for less
than an hour a day.
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Q: Why do I have to pay for the
days my phone is out of service, until I get restored?
A: Even though your service is suspended, you
are still responsible to remain current with your
billing. Our company has prepaid in advance for
you service this month already, and we are unable
at this time to compensate your account, for something
we will not receive credit on.
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Q: Can I dial the operator
or Directory Assistance?
A: These calls can be very expensive. In order
to keep your phone bill the same amount each month
these calls are not recommended. All 1-800-RECONEX
customers are sent a new phonebook to aid in finding
telephone numbers.
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Q: Why did my service expire,
I did not receive a monthly statement?
A: All services are paid in advance, and our company
mails a notice to you each month. We will also
call you twice each month as a reminder.
If you do not receive a monthly statement for
any reason you are still responsible for your
monthly payment. If we do not receive your payment
in full, your service may expire.
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Customer Service
Call 1-800-275-8223
Email Customer Service
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